Customer Service Representative
3 weeks ago
As a Store Associate at Sherwin-Williams, you will play a vital role in delivering exceptional customer service and driving sales growth. Your primary responsibility will be to work closely with wholesale and retail customers to understand their needs and provide tailored solutions. This may involve answering questions about our products, recommending the right solutions, and ensuring maximum customer satisfaction.
Key Responsibilities:
- Provide excellent customer service to ensure high levels of customer satisfaction
- Assist customers in person and over the phone by determining their needs and presenting appropriate products and services
- Build productive relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Requirements:
To be successful in this role, you must be able to read, write, comprehend, and communicate in English and Spanish. You must also be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion. Additionally, you must be willing to work all scheduled hours, which may include evenings and weekends. Preferred qualifications include a valid, unrestricted Driver's License, a High School diploma or GED, and at least one year of experience working in a delivery, retail, or customer service position. Previous work experience selling paint and paint-related products is also desirable.
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