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Boutique Operations Leader

2 months ago

Asheville, North Carolina, United States francesca's Full time
Location: Asheville, North Carolina

Employee Type:
Regular

At francesca's, we foster a vibrant and supportive atmosphere that encourages growth and advancement.

About Us
Our diverse brand embodies our commitment to inclusivity and self-expression. We invite you to join us in delivering distinctive fashion and lifestyle products while creating an environment that amplifies the voices of all individuals.

Role Overview
The Boutique Operations Leader is a key member of our leadership team, overseeing all facets of boutique management, including customer engagement, team development, and visual presentation.

Key Responsibilities
Customer Engagement
• Foster a sales-driven culture that empowers a confident and engaged team dedicated to exceptional customer service.

Leadership
• Drive sales performance by analyzing metrics and identifying areas for improvement through effective floor leadership and ongoing coaching.
• Plan, delegate, and monitor tasks while prioritizing customer satisfaction.
• Promote a culture of open communication and teamwork, ensuring vital information is shared across all team levels.
• Provide constructive feedback that inspires and motivates team members.
• Serve as a liaison between the boutique team, field, and corporate partners.

Talent Development
• Attract, recruit, onboard, and nurture a high-performing and diverse team.
• Prepare team members for future roles by building their skills and capabilities.
• Coach and train staff to cultivate behaviors that lead to success.
• Manage performance consistently and fairly, fostering trusting relationships with team members.

Operations & Visual Presentation
• Ensure operational excellence by managing daily boutique functions, budgets, and inventory while adhering to company policies.
• Understand business drivers to maximize profitability and maintain visual and operational standards.
• Create schedules that enhance service levels and sales potential while adhering to payroll budgets.

What We Offer
• Flexible scheduling
• Opportunities for growth and advancement
• Generous employee discounts
• Monthly incentive programs
• Participation in our 401(K) plan
• Medical, dental, vision, and life insurance options
• Paid parental leave

Position Requirements
• Several years of experience in a leadership role within a specialty retail environment
• Proven ability to motivate and collaborate with others to achieve sales goals
• Strong planning and execution skills
• Adaptable and flexible in a dynamic environment
• Capable of managing multiple priorities effectively
• Willingness to work flexible hours, including evenings and weekends

Physical Requirements
• Ability to navigate the sales floor and stockroom, including repetitive bending, prolonged standing, and lifting up to 35 lbs.

We are continuously seeking candidates for current and future opportunities. If you believe your skills and passion align with our values at francesca's, we encourage you to consider joining our team.