Cleveland Brothers Support Technician

2 weeks ago


Ephrata, Pennsylvania, United States Cleveland Brothers Full time

About Cleveland Brothers: Founded in 1948, we have established ourselves as the leading Cat dealer in the region. Our commitment to excellence has earned us a reputation for delivering top-notch service and support to our customers.

The Service Coordinator Role: In this critical position, you will work closely with our team to ensure seamless operation of our service department. Your attention to detail and strong organizational skills will enable you to efficiently manage documentation flow and supply distribution.

Key Responsibilities:

  • Perform various tasks, including opening and closing master and sub work orders, entering time into the Time Collection System, and preparing required paperwork
  • Greet and assist customers with inquiries related to parts, equipment, rebuilt items, or repairs
  • Enter personnel time into the time collection system and generate required paperwork
  • Advise concerned parties on job status

Requirements:

  • Clerical experience in a service shop demonstrating increased responsibility and significant exposure to engine fundamentals
  • Strong communication skills for dealing with customers and fellow employees
  • Ability to organize and prioritize work based on time constraints
  • Knowledge of product and part inventory, diesel and gas engines

Salary Range: $45,000 - $65,000 per year, depending on experience

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