Customer Experience Specialist

3 days ago


Midlothian, Virginia, United States Michaels Stores Full time
About the Role

We are seeking a highly skilled and customer-centric Customer Experience Specialist to join our team at Michaels Stores. In this role, you will be responsible for delivering exceptional customer experiences, maintaining a positive store environment, and driving sales growth through effective product knowledge and promotion.

Key Responsibilities
  • Provide exceptional customer service, addressing customer inquiries and resolving issues in a timely and professional manner.
  • Maintain a thorough knowledge of products and services offered by Michaels, including framing, art supplies, and custom framing solutions.
  • Assist customers with product selection, provide demonstrations, and offer personalized recommendations to drive sales and increase customer satisfaction.
  • Operate a cash register, handle customer transactions, and maintain accurate records of sales and inventory.
  • Collaborate with colleagues to achieve sales goals, promote products, and create an engaging in-store experience.
Requirements
  • Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
  • Minimum 1-2 years of retail sales experience, preferably in a fast-paced environment.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Able to work a flexible schedule, including evenings, weekends, and holidays.
Benefits

We offer a competitive salary, opportunities for career advancement, and a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holiday pay.



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