Customer Experience Associate

2 days ago


Midlothian, Virginia, United States Sam's Club Full time
About the Role

We are seeking a highly skilled and motivated Customer Experience Associate to join our team at Sam's Club. In this role, you will be responsible for delivering exceptional customer service and ensuring that our members have an outstanding shopping experience.

Key Responsibilities
  • Provide personalized service to members by greeting them warmly, answering their questions, and helping them find what they need.
  • Analyze member needs and preferences to offer tailored solutions and recommendations.
  • Ensure accurate and efficient processing of transactions, including handling returns, exchanges, and other customer requests.
  • Maintain a clean and organized store environment, adhering to safety and security protocols at all times.
Requirements
  • Bachelor's degree in Business Administration or related field preferred.
  • Minimum 1 year of experience in customer-facing roles, preferably in retail or hospitality industry.
  • Excellent communication and interpersonal skills, with ability to work effectively in a fast-paced environment.
  • Able to lift up to 25 pounds and stand for long periods of time, as required.
Benefits
  • Competitive hourly rate: $17.00 - $24.00* (*plus premiums in specific circumstances)
  • Eligibility for benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career growth.
About Us

Sam's Club is a leading membership-based warehouse club offering a wide range of products and services to its members. Our mission is to provide excellent customer service, quality products, and convenient shopping experiences to meet the evolving needs of our members. We value diversity, inclusion, and teamwork, and strive to create a positive and supportive work environment for our associates.



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