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Service Manager

2 months ago

Normal, Illinois, United States Rush Truck Centers Full time

Job Summary:

The Service Manager - Fleet Operations directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service records.

About Rush Truck Centers:

Rush Truck Centers is the largest network of commercial vehicle dealerships across the US, representing top truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus, and Blue Bird.

Key Responsibilities:

  • Develop and Administer Service Department Budget: Prepare and administer an annual operating budget for the service department, ensuring alignment with company objectives.
  • Monitor Department Performance: Utilize reporting and tracking systems to monitor and control the performance of the department, identifying areas for improvement.
  • Technician Productivity and Payroll Management: Monitor technicians' daily productivity reports and corresponding payroll records, ensuring accurate compensation and efficient operations.
  • Customer Relationship Management: Establish and maintain good working relationships with customers to encourage repeat and referral business, fostering a positive reputation for Rush Truck Centers.
  • Partnerships and Recruitment: Develop and maintain relationships with vocational and technical schools to enhance personnel recruitment activities, ensuring a skilled and motivated workforce.
  • Pricing and Menu Development: Prepare pricing guides and maintenance menus for frequent labor operations, optimizing service offerings and customer satisfaction.
  • Customer Satisfaction and Feedback: Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service, gathering valuable feedback for continuous improvement.
  • Reporting and Compliance: Maintain reporting systems required by general management and corporate personnel, ensuring compliance with company policies and industry regulations.

Benefits and Qualifications:

We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude, and integrity.

Basic Qualifications:

  • High school diploma.
  • Two years' service department experience in a commercial dealership environment.
  • Must possess a current and valid driver's license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier.

Equal Opportunity Employer: Rush Truck Centers is an equal opportunity employer, committed to diversity and inclusion in the workplace.