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Customer Service Specialist

2 months ago

Appleton, Wisconsin, United States Voith Hydro Inc Full time

**Job Summary**

Serves as a first point of contact for a select client base.

Reviews correspondence and takes appropriate action.

Serves as a primary backup to others within the department.

Responsible for all quoting, pricing, and invoicing.

Accountable for general responsibilities and relationships common to this position.

**Key Responsibilities**

Handles general correspondence and inquiries on a wide array of topics from both clients and field personnel in a timely and professional manner.

Enters incoming orders and verifies pricing information (at time of order and prior to invoicing).

Mails acknowledgements, order status reports, and recommendations.

Takes releases, makes necessary 'ship to' changes.

Reconciles warehouse inventories and balances.

Monitors inventories of complete products ordered here and made elsewhere.

Fulfills the duties of various other customer service representatives as assigned during vacations and absences.

Responsible for all quoting, pricing, and invoicing.

Accountable to the Service Delivery Manager for the proper interpretation and fulfillment of this function; for specific and general responsibilities; for related authority and relationships; and for additional duties as assigned.

This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.

**About Voith Hydro Inc**

Voith Hydro Inc is a global technology company with a broad portfolio of systems, products, services, and digital applications.

We set standards in the markets of energy, paper, raw materials, and transport & automotive.

We are a family-owned company with a strong commitment to diversity, equity, and inclusion.