Customer Service Representative
4 weeks ago
This is a remote position with Kirsten and Associates.
About the JobAs a Customer Service Representative, you will be responsible for providing emergency roadside assistance to customers who have emergency roadside benefits as part of their automotive insurance policy or their new vehicle owners package.
The ideal candidate will have a working knowledge of Google Maps and other mapping resources, as well as excellent verbal and written business communication skills.
The job requires the ability to multitask in a fast-paced environment and handle shifting priorities, with a strong attention to detail and intermediate computer skills.
The successful candidate will be able to effectively articulate the brand, products, policies, and procedures, and will have a passion for working within a group environment that delivers exceptional customer experiences.
Responsibilities- Respond to incoming contacts from customers in a professional and efficient manner.
- Maintain knowledge and ability to effectively articulate the brand, products, policies, and procedures.
- Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences.
- Mitigate customer escalations through effective decision making and problem-solving skills.
- Leverage multiple systems and tools to effectively handle customer contacts.
- Simultaneously handle multiple tasks including contact handling and data processing.
This is a best-fit opportunity for Service Partners who want to service from 8:00 a.m. 12:00 p.m. ET and/or 4:00 p.m. 8:00 p.m. ET as 50% of intervals offered fall in these drive time windows.
A working knowledge of Google Maps and other mapping resources is required.
The ideal candidate will have a High School Diploma or Equivalent.
BenefitsAffordable PPO Healthcare and Dental Options Available.
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