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Customer Service Representative

2 months ago

Augusta, Maine, United States Food Lion Full time
Job Summary

We are seeking a highly skilled and customer-focused Cashier to join our team at Food Lion. As a Cashier, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide fast, easy, flexible, and friendly service to customers, ensuring a positive shopping experience.
  • Unload customers' groceries from cart to belt, unloading items for ease of bagging, and grouping cold items together.
  • Check the bottom of every cart and under all baby seats for items before completing an order.
  • Follow correct bagging procedures for the correct use of bags by type.
  • Scan customers' order and handle the payment transaction, per standard practice.
  • Avoid personal conversations with other associates when customers are present.
  • Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
  • Follow procedures for refunds and error correction.
  • Maintain accurate cash control and follow procedures for performing overrides.
  • Identify customers needing assistance and offer to take the customer's order to their car.
  • Maintain alertness and call for assistance when needed to service customers per service standards.
  • Check prices quickly and accurately.
  • Be courteous and helpful to other associates.
  • Wear the Food Lion uniform with apron, complete with name badge, when on duty, and maintain a neat and clean appearance while adhering to the Food Lion dress code.
  • Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice.
  • Ensure the work station and front end area of the store has a neat and clean presentation.
  • Report any register malfunction to the Customer Service Manager or MOD.
  • Ensure the MVP savings center KIOSK is filled with paper and properly working.
  • Adhere to all company guidelines, policies, and standard practices.
  • Observe and correct all unsafe conditions that could cause associate or customer accidents.
  • Notify QA of any cleaning issues or maintenance required on the front end.
  • Successfully complete computer-based training (CBT) and training aid courses.
  • Perform all other duties as assigned.
Requirements
  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of the cashier and service center.
  • Meet minimum age requirements to perform specific job functions.
  • Ability to meet the physical requirements of the position, with or without reasonable accommodations.
Physical Requirements
  • Ability to use computers and other communication systems required to perform job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Pull or push up to 75 lbs. on occasion.
  • Stand 100% of the time, frequently walking short distances.
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
  • Meet established volume activity standards for the position.
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
  • Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.
  • BOTTLES where applicable: Move empty bottles and containers from the front end to the back room.