Patient Access Coordinator

2 weeks ago


Scranton, Pennsylvania, United States Geisinger Health System Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Geisinger Health System. As a Patient Access Representative, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.

Key Responsibilities
  • Check patients in for appointments and accurately verify demographics
  • Assure all check-in procedures are completed and monitor patient wait times, communicating changes to the patient as necessary
  • Read and interpret insurance responses
  • Understand general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter
  • Ensure patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures
  • Communicate financial obligations to patients and collect fees at time of service as appropriate
  • Communicate the purpose of and complete all necessary regulatory forms with patient
  • Complete patient's visit by scheduling any necessary follow-up appointments to include any specialty or ancillary services as possible
  • Process multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints
  • Notify patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collect accordingly
  • Perform cash posting following department guidelines
  • Abide by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
  • Independently work queues to ensure timely resolution of all accounts
  • Maintain productivity and quality performance expectations
Requirements
  • High School Diploma or Equivalent (GED)
  • Minimum of 1 year-related work experience
  • Skills: Clerical I, Communication, Customer Service, Office Politics and Confidentiality
About Us

At Geisinger Health System, we are committed to providing exceptional patient care and improving the health of our communities. We offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development.



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