Asset Protection Specialist

2 weeks ago

Emeryville, California, United States Gap Inc. Full time
About the Role

We are seeking a highly skilled Asset Protection Specialist to join our team at Gap Inc. In this role, you will embody our company values by protecting our people, assets, and brands.

You will work in a fast-paced environment focused on creating a safe environment for our employees, teams, and customers. This is critical to driving our brand power, enduring customer relationships, and exuding our commitment to team and values.

Key Responsibilities
  • Identify and mitigate safety, external theft, and fraud trends within a specific store.
  • Provide in-store response and support focusing on immediate safety concerns, habitual offenders, and high-impact external theft/fraud incidents through the use of company technology (CCTV, Incident Reporting, and AP-related resources).
  • Teach and train store leaders and brand associates in the safe practices of effectively handling safety and external theft events, and the use of the Company Case Management and Reporting systems.
  • Regularly interact with local law enforcement, diversion, and outreach programs, and provide expertise and partner with law enforcement to assist in the safe apprehension of habitual and aggressive offenders.
  • Identify, develop relationships, and influence local community networks and outreach programs.
Requirements
  • Provides a high level of visible, overt presence to prevent loss and safety issues.
  • Helps drive a low-risk culture and contributes to shortage reduction efforts by providing a visible presence on the sales floor.
  • Maintains physical security of the store and supports the elevation of the customer experience.
  • Supports in proper handling of escalated customer situations.
  • Supports the investigative process; case initiation through resolution.
  • Makes safe apprehensions per Gap Inc. AP guidelines.
  • Collects and communicates loss and safety-related intelligence to stores and Asset Protection leaders.
  • Supports with education of store safety standards as they relate to security and safety procedures (Community Outreach, External Theft P&P, Active Threat, Emergency Procedures, etc.).
  • Maintains awareness by promoting available resources to your store team (Safety training, Open Door Policy, Code of Business Conduct Hotline, Brand Protection Program, etc.).
What We Offer
  • Maintain uniform standards, inclusive of consistent use of body-worn cameras.
  • Work closely with store leaders and other Asset Protection personnel to ensure all initiatives are compliant to brand standards while maintaining a strong focus on making Gap Inc. stores the safest place to work and shop.
  • Experience in high-pressure, multitask environments to drive results, coach, and collaborate.
  • Strong communication, interpersonal skills, and the ability to establish and effective partnerships.
  • Demonstrates high learning agility, decision quality, and professionalism.

Language: English

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