Global Accessibility Support Director

1 week ago


Chicago, Illinois, United States Salesforce Inc Full time

About the Role

The Senior Manager of Accessibility Support will lead a 24x7 global team dedicated to supporting customers with disabilities and/or product accessibility issues.

Key Responsibilities

  • Drive strategies to grow and scale the Accessibility Support business, mentoring & developing team members.
  • Represent Salesforce on a global stage, championing our core values.
  • Leverage customer trends to implement knowledge-driven support practices.
  • Advocate for Improvement, continuously refining policies to enhance customer experience.
  • Champion Transformation, orchestrating org-wide efficiency and innovation projects.

Requirements

  • 10+ years in industry, 5+ years in technical support, leading & running technical teams.
  • 2+ years leading managers and teams supporting large enterprise customers.
  • Shown success building & leading high-performing global teams and enhancing collaboration.
  • Experienced in being responsible for multiple support teams, with deep knowledge of technical and engineering functions.

Salary

The estimated salary range for this position is $128,300 - $217,200.



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