Global Accessibility Support Director
1 week ago
About the Role
The Senior Manager of Accessibility Support will lead a 24x7 global team dedicated to supporting customers with disabilities and/or product accessibility issues.
Key Responsibilities
- Drive strategies to grow and scale the Accessibility Support business, mentoring & developing team members.
- Represent Salesforce on a global stage, championing our core values.
- Leverage customer trends to implement knowledge-driven support practices.
- Advocate for Improvement, continuously refining policies to enhance customer experience.
- Champion Transformation, orchestrating org-wide efficiency and innovation projects.
Requirements
- 10+ years in industry, 5+ years in technical support, leading & running technical teams.
- 2+ years leading managers and teams supporting large enterprise customers.
- Shown success building & leading high-performing global teams and enhancing collaboration.
- Experienced in being responsible for multiple support teams, with deep knowledge of technical and engineering functions.
Salary
The estimated salary range for this position is $128,300 - $217,200.
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