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Senior Retail Operations Leader

2 months ago

Kahului, Hawaii, United States HMSA Full time

Customer Engagement:

  • Oversee customer flow and strategically allocate staff resources.
  • Ensure customers receive a warm welcome and attentive service.
  • Support Neighborhood Center Associate responsibilities as necessary.
  • Address customer concerns as the primary escalation point.
  • Deliver outstanding customer-centric experiences at HMSA Center.
  • Foster lasting relationships with clients and uphold commitments.
  • Advocate for HMSA's brand ethos and dedication to service quality.

Event Management/Special Initiatives:

  • Organize special initiatives and streamline workflows for team members.
  • Oversee compliance with Medicare regulations and collaborate with various departments.
  • Assist in the planning and coordination of special events and seminars.
  • Collaborate with partners for diverse special occasions.

Training and Development:

  • Participate in managerial training programs focused on operational management.
  • Aid in the onboarding and training of new team members.
  • Ensure staff comprehends products and services, assess customer needs, and suggest solutions.
  • Stay informed about industry trends and competitive landscape.
  • Guarantee adherence to operational and service excellence standards.
  • Provide feedback on corporate policies, marketing strategies, and procedures.
  • Undertake management responsibilities including center opening and closing.
  • Supervise workflow and resolve any issues that arise.
  • Act as the point of contact for inquiries and emergencies.
  • Execute additional responsibilities as assigned.