Product Operations Specialist

4 weeks ago


New York, New York, United States FactSet Full time
Product Operations Specialist

The Product Operations Specialist plays a crucial role in the DSO organization, responsible for collecting and delivering FactSet's data to clients via various feed delivery platforms. This individual will work closely with the Product Management team and Engineering teams to design, build, test, document, and release our products.

This role requires a strong understanding of product operations, with a focus on optimizing the end-user experience of a product. The Product Operations Specialist will identify and communicate top issues to internal stakeholders, providing recommendations backed by data to address these issues and improve the user experience.

Key responsibilities include:

  • Developing comprehensive knowledge of products and promoting them internally and externally
  • Contributing to operational and strategic plans, working alongside Product Managers to manage the roadmap and direction of the team and product line
  • Optimizing the end-user experience of a product by understanding user pain points and providing recommendations to address them
  • Building an understanding of end-users, competitors, and the specific challenges and needs the product intends to address
  • Developing expertise in the product line by providing second-level support after support desk escalation

Requirements include:

  • 2-4 years of relevant product experience
  • Attention to detail to ensure high-quality products
  • Strong technical, analytical, troubleshooting, organizational, and communication skills
  • Enthusiasm, strong sense of initiative, and a desire to take ownership of project work in an iterative development environment
  • Excellent organization and time management skills
  • Strong communication, presentation, and interpersonal skills
  • Ability to run effective meetings internally and with clients
  • Understanding of Product Development best practices, including Agile development, SDLC, User Stories, and Acceptance criteria

Desired attributes include:

  • Interest in learning new technologies and how multiple systems work together
  • Ability to work independently and collaboratively with team members in other offices
  • Ability to work on multiple projects with shifting priorities
  • Experience with Agile methodologies
  • Experience with stakeholder communication and messaging
  • Experience using JIRA or other agile development tools
  • Experience using collaboration tools (e.g., Confluence, SharePoint, etc.)


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