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Product Specialist

1 month ago


New York, New York, United States Athari Full time
Job Summary

We are seeking a highly skilled Product Specialist to join our team at Athari. The successful candidate will play a critical role in supporting product excellence, implementation, and regulatory compliance for our Integrated Medicare lines of business.

Key Responsibilities
  • Provide analytical support and project management to the Senior Manager of Medicare Operations to ensure timely and accurate compliance and execution of Medicare projects.
  • Support the Senior Manager of Medicare in providing oversight of Integrated Plans and vendor operations, aligning outcomes to strategic goals & regulatory requirements.
  • Develop and manage product dashboards to track product and branding effectiveness.
  • Analyze and trend data to provide insights to the Senior Manager of Medicare Operations & management on Integrated Products operations.
  • Provide project management support to ensure projects are completed on time & meet the needs of the organization.
  • Identify and escalate gaps, making recommendations to enhance current processes.
  • Serve as a liaison between multiple stakeholders to ensure clear, consistent communications & that cross-functional solutions meet product requirements.
  • Support operational departments in developing workflows, issue logs, project plans as needed to meet product requirements.
  • Assist in the development of policies and procedures, and other product-specific documentation.
  • Partner with operational departments to research and identify root cause issues and evaluate solutions related to product.
  • Respond to all internal and external requests for data, information, and statistics related to regulatory and product reporting activities.
Requirements
  • Bachelor's degree from an accredited college or university in an appropriate discipline required.
  • Minimum 4 years of experience in Medicare Managed Care, preferably with a Health Plan, in a compliance/regulatory/legal/product/operations or project management role.
  • Minimum 1 year of experience managing complex projects, including complex product development processes.
  • Experience in developing and monitoring operational dashboards and KPI's to ensure operational effectiveness.
  • Demonstrated ability in managing workplans and holding stakeholders accountable.
  • Demonstrated ability in managing multiple deliverables simultaneously and meet compliance timelines.
  • Experience in managing projects and partnering with cross-functional teams.
  • Excellent analytical skills as demonstrated by significant ability to pull data, analyze complex data sets, and present in consumable reports/presentations to management.
  • Facility with MS Office including Excel/Access/Visio required.
  • Experience using reporting tools & software such as SQL, SAS, Tableau preferred.