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Product Specialist
1 month ago
We are seeking a highly skilled Product Specialist to join our team at Athari. The successful candidate will play a critical role in supporting product excellence, implementation, and regulatory compliance for our Integrated Medicare lines of business.
Key Responsibilities- Provide analytical support and project management to the Senior Manager of Medicare Operations to ensure timely and accurate compliance and execution of Medicare projects.
- Support the Senior Manager of Medicare in providing oversight of Integrated Plans and vendor operations, aligning outcomes to strategic goals & regulatory requirements.
- Develop and manage product dashboards to track product and branding effectiveness.
- Analyze and trend data to provide insights to the Senior Manager of Medicare Operations & management on Integrated Products operations.
- Provide project management support to ensure projects are completed on time & meet the needs of the organization.
- Identify and escalate gaps, making recommendations to enhance current processes.
- Serve as a liaison between multiple stakeholders to ensure clear, consistent communications & that cross-functional solutions meet product requirements.
- Support operational departments in developing workflows, issue logs, project plans as needed to meet product requirements.
- Assist in the development of policies and procedures, and other product-specific documentation.
- Partner with operational departments to research and identify root cause issues and evaluate solutions related to product.
- Respond to all internal and external requests for data, information, and statistics related to regulatory and product reporting activities.
- Bachelor's degree from an accredited college or university in an appropriate discipline required.
- Minimum 4 years of experience in Medicare Managed Care, preferably with a Health Plan, in a compliance/regulatory/legal/product/operations or project management role.
- Minimum 1 year of experience managing complex projects, including complex product development processes.
- Experience in developing and monitoring operational dashboards and KPI's to ensure operational effectiveness.
- Demonstrated ability in managing workplans and holding stakeholders accountable.
- Demonstrated ability in managing multiple deliverables simultaneously and meet compliance timelines.
- Experience in managing projects and partnering with cross-functional teams.
- Excellent analytical skills as demonstrated by significant ability to pull data, analyze complex data sets, and present in consumable reports/presentations to management.
- Facility with MS Office including Excel/Access/Visio required.
- Experience using reporting tools & software such as SQL, SAS, Tableau preferred.