Senior Voice of Customer Engineer
2 days ago
Job Overview:
Our client is looking for a Technical Engineering Lead with expertise in voice of customer and triaging Open Enrollment cases. The ideal candidate will have a strong background in technical engineering and excellent communication skills.
Key Responsibilities:
1. Provide technical engineering support for voice of customer and triaging Open Enrollment cases.
2. Collaborate with the team to identify and resolve technical issues.
3. Develop and maintain technical documentation and knowledge base articles.
Requirements:
1. 5+ years of experience in technical engineering with a focus on voice of customer and triaging.
2. Strong understanding of technical engineering principles and practices.
3. Excellent communication and collaboration skills.
4. Ability to work in a remote environment.
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