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Customer Support Specialist

2 months ago

Fort Collins, Colorado, United States Advance - Global Australian Professionals Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Advance Global Australian Professionals. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide professional and knowledgeable support to customers via phone, email, and chat
  • Respond to customer inquiries in a timely and courteous manner
  • Maintain accurate records of customer interactions and feedback
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Meet and exceed customer service level agreements and key performance indicators (KPIs)
Why Work for Advance Global Australian Professionals?
  • We are a people-first organization, dedicated to providing exceptional employment services to our clients
  • We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development
  • We are committed to creating a positive and inclusive work environment, where our employees feel valued and supported
  • We offer competitive compensation and benefits packages, including a minimum essential coverage (MEC) plan and limited medical insurance
  • We are an equal-opportunity employer, committed to diversity and inclusion in the workplace