Technical Support Specialist

4 weeks ago


Alpharetta GA, United States Greensky Credit Full time

We are seeking a skilled Technical Support Specialist to join our team at GreenSky Credit. As a key member of our Service Desk, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Address IT-related support requests by providing diagnosis and issue resolution.
  • Work independently to ensure end-users receive prompt, courteous, and knowledgeable assistance.
  • Support Tier I and Tier II Service Desk Analysts as needed.
  • Install and update software on desktops, laptops, mobile devices, and peripherals.
  • Troubleshoot issues with operating systems, applications, hardware, and networking.
  • Document and maintain workflows utilized in successful issue resolution.
  • Make recommendations to improve Service Desk processes.
  • Write, review, and update Service Desk documentation and help articles.
  • Collaborate with teams across multiple sites, providing an elevated level of quality.
  • Manage user account information in Active Directory and other systems.

Requirements:

  • Exceptional knowledge of Windows 10 and 11 operating systems.
  • Impressive knowledge of Microsoft 365 and Microsoft 365 Admin Center.
  • Knowledge of Microsoft Azure and Intune.
  • An understanding of troubleshooting virtual environments.
  • Basic knowledge of network fundamentals.
  • Associate's degree in IT desired.
  • CompTIA A+, CompTIA Network+, or Microsoft Certified: IT Support Professional.
  • Previous experience in a customer service-related field.

GreenSky Credit is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.



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