Technical Support Specialist
4 weeks ago
We are seeking a skilled Technical Support Specialist to join our team at GreenSky Credit. As a key member of our Service Desk, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Address IT-related support requests by providing diagnosis and issue resolution.
- Work independently to ensure end-users receive prompt, courteous, and knowledgeable assistance.
- Support Tier I and Tier II Service Desk Analysts as needed.
- Install and update software on desktops, laptops, mobile devices, and peripherals.
- Troubleshoot issues with operating systems, applications, hardware, and networking.
- Document and maintain workflows utilized in successful issue resolution.
- Make recommendations to improve Service Desk processes.
- Write, review, and update Service Desk documentation and help articles.
- Collaborate with teams across multiple sites, providing an elevated level of quality.
- Manage user account information in Active Directory and other systems.
Requirements:
- Exceptional knowledge of Windows 10 and 11 operating systems.
- Impressive knowledge of Microsoft 365 and Microsoft 365 Admin Center.
- Knowledge of Microsoft Azure and Intune.
- An understanding of troubleshooting virtual environments.
- Basic knowledge of network fundamentals.
- Associate's degree in IT desired.
- CompTIA A+, CompTIA Network+, or Microsoft Certified: IT Support Professional.
- Previous experience in a customer service-related field.
GreenSky Credit is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
-
Technical Support Specialist
4 weeks ago
Alpharetta, United States Motion Recruitment Full timeLocation: RemoteJob Summary:We are seeking a skilled Technical Support Specialist to join our team at Motion Recruitment. As a Technical Support Specialist, you will be responsible for delivering remote post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly.Key Responsibilities: Delivers remote...
-
Technical Support Specialist
1 month ago
Alpharetta, United States HireLiving, Inc. Full timeJob Title: Technical Support Specialist IAt HireLiving, Inc., we are seeking a highly skilled Technical Support Specialist I to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our end-users, resolving technical issues, and ensuring customer satisfaction.Key...
-
Technical Support Specialist
3 weeks ago
Alpharetta, United States Motion Recruitment Full timeAt Motion Recruitment, we have an exciting opportunity for a Technical Support Specialist to join our team. We are seeking a highly skilled individual to deliver remote post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly. Key Responsibilities:• Provides technical support to resolve customer...
-
Technical Support Specialist
4 weeks ago
Alpharetta, United States Greensky Credit Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at GreenSky Credit. As a key member of our IT department, you will be responsible for providing exceptional technical support to our customers and internal teams.Key ResponsibilitiesProvide timely and effective technical support to customers and internal teams via phone,...
-
Technical Support Specialist
4 weeks ago
Alpharetta, GA, United States Greensky Credit Full timeJob SummaryWe are seeking a highly skilled Tier III Service Desk Support Analyst to join our team at Greensky Credit. As a key member of our IT department, you will be responsible for providing exceptional technical support to our customers and internal stakeholders.Key ResponsibilitiesProvide technical support to customers and internal stakeholders via...
-
Technical Support Specialist
4 weeks ago
Alpharetta, United States LexisNexis Full timeAbout the RoleAs a Technical Support Specialist at LexisNexis Risk Solutions, you will be the escalation point for advanced technical issues and escalated customer service issues. You will be Tier 2 support for the Technical Support Analysts (TSA).Responsibilities include providing advanced second-level support to Frontline and Premier Representatives for...
-
Java Technical Support Lead
4 weeks ago
Alpharetta, GA, United States Cognizant North America Full timeAbout Us:Cognizant is a leading professional services company that helps clients transform their business, operating, and technology models for the digital era.Our unique industry-based, consultative approach enables clients to envision, build, and run more innovative and efficient businesses.We help clients modernize technology, reimagine processes, and...
-
Technical Support Specialist
4 weeks ago
Alpharetta, United States Selectek Full timeSelectek is seeking a skilled Technical Support Specialist to provide on-site, email, and telephone troubleshooting support for all company digital displays. The ideal candidate will have a strong understanding of electronic principles, low voltage systems, and LCD technology.Key Responsibilities:Provide timely and effective troubleshooting support to...
-
Technical Support Specialist
4 weeks ago
Alpharetta, United States RELX Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at LexisNexis Risk Solutions. As a key member of our Technical Support team, you will be responsible for providing advanced technical support to our customers, escalating complex issues to our engineering and development teams, and serving as a mentor to our Technical...
-
Technical Support Specialist I
4 weeks ago
Alpharetta, United States HireLiving, Inc. Full timeJob Title: Technical Support Specialist IJob Summary:We are seeking a Technical Support Specialist I to join our team at HireLiving, Inc. This role will provide exceptional customer service to end-users, assisting with products and services in an inbound call center environment.Key Responsibilities:Act as a primary responder for inbound phone calls, emails,...
-
Technical Support Specialist I
4 weeks ago
Alpharetta, United States HireLiving, Inc. Full timeJob SummaryAt HireLiving, Inc., we are seeking a skilled Technical Support Specialist I to join our team. As a Technical Support Specialist I, you will be responsible for providing exceptional customer service to end-users, both domestically and internationally, in an inbound call center environment.Key ResponsibilitiesAct as a primary responder for inbound...
-
Technical Support Specialist
4 weeks ago
Alpharetta, United States Greensky Credit Full timeWe are seeking a skilled Technical Support Specialist to join our team at GreenSky, a leading Financial Technology company in America.The ideal candidate will have a strong background in IT and excellent customer service skills, with the ability to communicate effectively with executive-level users.Key responsibilities will include:Providing diagnosis and...
-
Technical Support Specialist
4 weeks ago
Alpharetta, GA, United States LexisNexis Full timeAbout the RoleAs a Technical Support Specialist at LexisNexis Risk Solutions, you will serve as the escalation point for advanced technical issues and escalated customer service issues. You will be responsible for providing second-level support to Frontline and Premier Representatives for LexisNexis products, communicating with technical and business teams...
-
Technical Support Specialist I
6 months ago
Alpharetta, United States HireLiving, Inc. Full timeJob DetailsDescriptionJob SummaryPosition work hours: 10 am EST-7 pm EST Technical Support Specialist I assist end-user customers with products and services by providing exceptional customer service, whether domestically or internationally, in an inbound call center environment. Leverage product knowledge to assist customers and troubleshoot product...
-
Technical Support Specialist
1 month ago
Alpharetta, Georgia, United States Dave & Busters Full timeJob SummaryAs a Support Technician at Dave & Busters, you will be responsible for ensuring the smooth operation of our gaming and entertainment equipment. Your primary focus will be on maintaining and repairing our games, simulators, and technical equipment to provide an exceptional guest experience.Key ResponsibilitiesPerform routine maintenance and repairs...
-
Technical Support Specialist
4 weeks ago
Alpharetta, United States RELX Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at LexisNexis Risk Solutions. As a key member of our technical support team, you will be responsible for providing advanced-level support to our customers, resolving complex technical issues, and serving as a mentor to our junior support analysts.Key...
-
Desktop Support Specialist
4 weeks ago
Alpharetta, GA, United States Tekfortune Full timeJob Title: Desktop Support SpecialistJob Summary: We are seeking a skilled Desktop Support Specialist to join our team at Tekfortune. As a key member of our support team, you will be responsible for providing high-quality end-user support to our clients. Your primary focus will be on resolving technical issues related to desktops, laptops, and mobile...
-
Payroll Technical Support Associate
3 weeks ago
Alpharetta, United States Matlen Silver Full timeJob Title: Payroll Technical Support SpecialistDuration: Six monthsKey Responsibilities:Second-Level Support for Year-End Service and Operations teamsGuidance to new Year-end clientsBusiness Process Documentation as neededRequired Skills:Excellent Communication SkillsOne Year Experience in Tier 2 level supportBachelor's Degree or equivalent work...
-
Technical Test Automation Specialist
4 weeks ago
Alpharetta, GA, United States Resource Informatics Group Full timeKey Responsibilities:As a Technical Test Automation Specialist at Resource Informatics Group, you will be responsible for building and maintaining Web and API test automation frameworks using C# and .NET technologies. Your background as a .Net developer will be ideal for this role. You will also be expected to have expertise in performance testing,...
-
FEMA PA Technical Specialist
1 month ago
Alpharetta, United States iParametrics Full timeJob DescriptionThis is a technical specialist position that will support the FEMA Public Assistance Program. The successful candidate will be responsible for providing technical assistance to FEMA staff, including conducting site inspections, reviewing engineering reports, and making recommendations regarding claim eligibility.Key Responsibilities:Conduct...