Payroll Technical Support Associate

2 weeks ago


Alpharetta, United States Matlen Silver Full time

Job Title: Payroll Technical Support Specialist

Duration: Six months

Key Responsibilities:

  • Second-Level Support for Year-End Service and Operations teams
  • Guidance to new Year-end clients
  • Business Process Documentation as needed

Required Skills:

  • Excellent Communication Skills
  • One Year Experience in Tier 2 level support
  • Bachelor's Degree or equivalent work experience
  • Complex Problem-Solving and analytical skills
  • Research and Investigation skills
  • Ability to Synthesize Information
  • Previous Client Service Experience
  • Payroll Systems Experience
  • Troubleshooting CSV Files

Preferred Qualifications:

  • Non-Technical Explanation of technical issues
  • Tier 2 Level Technical Inquiries
  • Standard Operating Procedures Documentation
  • Strong Systems Troubleshooting Skills


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