Payroll Technical Support Associate
2 weeks ago
Job Title: Payroll Technical Support Specialist
Duration: Six months
Key Responsibilities:
- Second-Level Support for Year-End Service and Operations teams
- Guidance to new Year-end clients
- Business Process Documentation as needed
Required Skills:
- Excellent Communication Skills
- One Year Experience in Tier 2 level support
- Bachelor's Degree or equivalent work experience
- Complex Problem-Solving and analytical skills
- Research and Investigation skills
- Ability to Synthesize Information
- Previous Client Service Experience
- Payroll Systems Experience
- Troubleshooting CSV Files
Preferred Qualifications:
- Non-Technical Explanation of technical issues
- Tier 2 Level Technical Inquiries
- Standard Operating Procedures Documentation
- Strong Systems Troubleshooting Skills
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