Airport Customer Service Representative

2 weeks ago


Atlanta, Georgia, United States Budget Rent a Car Full time
Job Overview

Budget Rent a Car is seeking a dedicated Customer Service Representative for our operations at Hartsfield Airport. This position involves working the second shift, with a requirement for flexibility to accommodate evening and weekend schedules.

Key Responsibilities
  • Welcome customers with a friendly demeanor and standard greetings.
  • Assist customers with inquiries regarding charges, vehicle conditions, and directions.
  • Facilitate vehicle exchanges and extensions as needed.
  • Manage traffic flow effectively.
  • Conduct inspections of incoming vehicles for any new damages.
  • Notify the on-duty supervisor of any damages observed.
  • Re-enter returning vehicles into the system accurately.
  • Issue computerized receipts to customers.
  • Stay informed and comply with all company policies, procedures, and training updates.
  • Contribute to a collaborative team environment by supporting fellow agents and other departments when necessary.
Preferred Qualifications
  • Familiarity with computerized systems.
  • Intermediate skills in Microsoft Office applications.
  • Experience in retail and sales.
  • Background in outdoor work environments.
Minimum Requirements
  • High School Diploma or equivalent.
  • At least one year of experience in customer service.
  • Strong professional communication abilities.
  • Experience in resolving customer issues.
  • Must be at least 18 years old.
  • Possession of a valid driver's license.
  • Clean driving history.


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