Hotel Operations Manager

1 week ago


Galloway, Ohio, United States Hampton Inn Atlantic CityAbsecon Full time
Job Title: Assistant General ManagerJob Summary:

The Assistant General Manager at Hampton Inn Atlantic City/Absecon will oversee the day-to-day operations of the hotel, ensuring a high standard of guest service, efficient operations, and effective management of resources. This role involves coordinating across departments, implementing operational procedures, and contributing to the hotel's overall success.

Key Responsibilities:
  • Operational Oversight: Manage and coordinate daily operations across all departments, including front office, housekeeping, and maintenance, ensuring smooth and efficient functioning.
  • Staff Management: Supervise, train, and motivate hotel staff. Handle staff scheduling, performance evaluations, and conflict resolution.
  • Guest Service: Ensure high levels of guest satisfaction by addressing guest complaints and feedback promptly and professionally.
  • Budget and Financial Management: Assist with budgeting and financial planning. Monitor expenses and revenue, and work to achieve financial targets and cost-efficiency.
  • Quality Control: Implement and uphold hotel standards and procedures to ensure consistent quality in guest services, cleanliness, and overall operations.
  • Health and Safety Compliance: Ensure the hotel complies with all health, safety, and regulatory requirements.
  • Reporting: Prepare and analyze operational reports, identifying areas for improvement and making recommendations for enhancing performance.
  • Vendor Management: Manage relationships with vendors and service providers, including negotiating contracts and overseeing service delivery.
  • Inventory Management: Oversee inventory control for supplies and equipment, ensuring that all resources are maintained at optimal levels.
Qualifications:
  • Experience: Proven experience in hotel management or a similar role, preferably within the Hampton or Hilton brand.
  • Skills: Strong leadership, organizational, and problem-solving skills. Excellent communication and interpersonal abilities.
  • Technical Proficiency: Familiarity with hotel management software and property management systems.
  • Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
  • Certifications: Relevant certifications or training in hospitality management are a plus.
Desired Attributes:
  • Leadership: Ability to lead and develop a team, fostering a positive and productive work environment.
  • Customer Focused: A strong commitment to delivering exceptional guest experiences.
  • Detail-Oriented: Strong attention to detail and ability to manage multiple tasks effectively.
  • Problem-Solving: Strong problem-solving skills and the ability to think quickly on your feet and be resourceful.
Physical Demands Summary:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Below are list of physical movement while completing duties that are required:

  • The employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear.
  • Frequently required to reach with hands and arms.
  • Occasionally required to stoop, kneel, or crouch.
  • Occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.


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