Field Support Technician

1 week ago


Newport News, Virginia, United States Amazing Technology Full time
Job DescriptionAmazing Technologies is seeking an experienced Field Support Technician to join our team. As a Field Support Technician, you will be responsible for providing technical support and service to our clients in the region. This is a part-time position, with estimated work hours varying from week to week. Occasional evening and weekend hours may be required. The successful candidate will have a strong background in technical support, excellent communication skills, and the ability to work independently. Responsibilities include responding to customer issues, providing onsite and remote support, performing basic tasks associated with work requests, and reviewing alerts and reports. The ideal candidate will have a genuine interest in technology, excellent troubleshooting skills, and the ability to work effectively in a team environment. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply. Key Responsibilities
  • Respond to customer issues within established service level agreement response time
  • Provide onsite and remote support
  • Perform basic tasks associated with work requests
  • Review alerts and reports
Requirements
  • Strong background in technical support
  • Excellent communication skills
  • Ability to work independently
  • Ability to work effectively in a team environment
What We Offer
  • Competitive hourly rate
  • Opportunity to work with a dynamic team
  • Professional development opportunities


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