Claims Services Senior Analyst
1 day ago
The Virginia Workers' Compensation Commission is seeking a Claims Services Senior Analyst to join our team. As a key member of our staff, you will be responsible for reviewing correspondence, medical records, claims, and other documents to perform routine follow-up and resolve issues in a timely manner.
Key Responsibilities- Review and analyze correspondence, medical records, claims, and other documents to identify and resolve issues.
- Provide general support and follow-up for order responses and assist with facilitation efforts for issues.
- Collaborate with the supervisor to resolve complex issues and provide guidance to team members.
- Process agreement forms and maintain accurate records.
- Assist with data entry and retrieval from database programs and provide internet research support.
- Supervisory experience, including training, coaching, and developing employees.
- Hands-on experience working in a fast-paced, high-volume production mailing environment.
- Demonstrated ability to troubleshoot mechanical and technical issues with commercial inserter machines and high-volume production printers.
- Effective organizational, analytical, and verbal and written communication skills.
- Ability to manage multiple tasks with strong attention to detail.
- Knowledge of Virginia Workers' Compensation Commission business processes preferred.
This position is a pay grade 7 based on a 14-grade pay structure. The Virginia Workers' Compensation Commission is an independent agency, which allows us to have a more competitive and unique pay structure. Our positions are not classified under DHRM's pay bands.
The agency is currently using a hybrid model for teleworking. All candidates would be expected to report to our Headquarters/Regional Office as requested. Telework scheduling is at the discretion of the Director/Manager based on the business needs of the department.
About UsThe Virginia Workers' Compensation Commission is an independent State agency that serves injured workers, victims of crimes, employers, and related industries. Our mission is to provide exceptional services, resolve disputes, and faithfully execute the duties entrusted to us by the Commonwealth of Virginia. We are a "Virginia Values Veterans" (V3) official certified state agency that supports Veterans and Members of the Reserves and/or National Guard.
We are an Equal Opportunity Employer and encourage diversity within our workforce. We do not provide sponsorship for employment.
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