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Lead Events Coordinator

2 months ago

Denver, Colorado, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY


Responsible for preparing all necessary event documentation and collaborating with Sales, property departments, and clients to ensure a consistent and high-quality service throughout the pre-event, event, and post-event phases.

This role primarily manages intricate events, ensuring a smooth transition from sales to service and back to sales. Identifies opportunities to enhance revenue through up-selling and offering enhancements to create exceptional events.

Acts on behalf of the Director of Event Management or Director of Event Planning and Operations during their absence.

Serves as the primary contact for event planners on property and is accountable for their overall experience.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years of experience in event management or a related professional field.
OR

  • 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline; no prior work experience necessary.

CORE WORK ACTIVITIES

Managing Event Operations

  • Address challenges and propose alternatives to existing arrangements as needed.
  • Facilitates pre-event and post-event meetings for assigned groups.
  • Identifies operational issues related to assigned groups and collaborates with property staff and clients to resolve these issues or develop alternative solutions.
  • Oversees customer budgets to optimize revenue while meeting client needs.
  • Manages customer experiences from file turnover through the post-event phase until returning to sales.
  • Conducts necessary pre- and post-event meetings to review and communicate group requirements and feedback.
  • Administers group room blocks and meeting spaces for assigned groups.
  • Adheres to all relevant standards, policies, and procedures.
  • Celebrates successes and publicly acknowledges the contributions of team members.

Implementing Sales and Marketing Strategies

  • Promotes products and services throughout the event process.
  • Participates in customer site inspections and supports the sales process when needed.
  • Acts as a liaison between field sales personnel and clients throughout the event process (pre-event, event, post-event).

Ensuring Profitability

  • Manages revenue and profitability associated with events.
  • Forecasts group sleeping rooms and event revenue (catering and audio-visual) for assigned groups.
  • Reviews billing and payments with clients.

Delivering Exceptional Customer Service

  • Engages with guests to gather feedback on product quality and service levels.
  • Addresses guest issues and complaints.
  • Maintains a visible presence with customers throughout the entire event process.
  • Follows up with clients post-event.
  • Greets clients during the event phase and hands off to the Event Operations team for detail execution.
  • Aims to enhance service performance.
  • Sets a positive example for guest relations.
  • Reviews feedback and guest satisfaction results with associates.
  • Coordinates and communicates verbally and in writing with clients (internal and external) regarding event specifics.
The salary range for this position is $70,000 to $100,000 annually.

Marriott offers a bonus program, comprehensive health care benefits, a 401(k) plan with up to 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.

Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


About the Team


At Westin, we are dedicated to empowering guests to regain control and enhance their well-being while traveling, ensuring they can be the best version of themselves.

To achieve the brand mission of becoming the leading wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life.

We want our associates to embrace their own well-being practices both on and off property.

You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.