Rivian Delivery Guide

3 weeks ago

Sparks, Nevada, United States Rivian Full time
About Rivian

Rivian is a pioneering electric vehicle manufacturer dedicated to creating a sustainable and adventurous future. Our mission is to empower people to explore the world without limits, while protecting the environment for generations to come.

Role Summary

This is a proactive job posting, allowing us to build a pipeline of qualified candidates who we can consider for future openings. As a Customer Experience Specialist, you will be contacted if a position matching your qualifications becomes available. Your primary focus will be on delivering exceptional customer experiences, ensuring that our customers receive the highest level of service and support.

Responsibilities
  • Engage with Rivian customers to understand their unique needs and preferences, providing personalized experiences through demonstration drives and customer deliveries.
  • Support new and existing customers as a Rivian product expert, addressing their inquiries and concerns in a timely and professional manner.
  • Execute local registration documents with customers during delivery, ensuring a seamless and efficient process.
  • Be resourceful and proactive in seeking customer-centric solutions to problems, leveraging your creativity and flexibility to resolve issues.
  • Work closely with internal cross-functional partners to ensure vehicle standards and operational processes meet Rivian's excellence standards.
  • Complete additional work and tasks as requested by the leadership team.
Qualifications
  • 2+ years' experience in customer service; previous EV experience a plus.
  • Must be at least 21 years of age.
  • High School Diploma or GED required.
  • Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations.
  • Working knowledge with computers and software, including Microsoft Programs (Word, Excel, PowerPoint), with the ability to effectively navigate internal business platforms.
  • Commercial driving experience preferred; Commercial Driver's License (CDL) not required.
  • Ability to complete driver training/car-hauling training and a road test within the first 30 days of employment, which may include winching (training provided).
  • Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from).
  • Must pass Department of Transportation (DOT) Physical and Drug Test.
  • No drug or alcohol-related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving-related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
  • Ability to obtain and maintain local sales licenses if applicable in your state/province.
  • Must have or be eligible to obtain a notary license (within the first 90 days of employment) in the state/province of your assigned work location.
Competencies
  • Customer-focused mindset.
  • Adaptable to a fast-paced and constantly changing environment.
  • Ability to multitask and prioritize tasks based on level of importance and urgency.
  • Team-player with strong communication skills.
  • Ability to work autonomously and consistently with limited direction.
  • Empowered self-starter who can process and execute on complex information potentially in high-stress environments.
Physical Requirements
  • Willingness to work in various working conditions, including being in a full-service retail center or unpredictable weather conditions.
  • Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
  • Strong understanding of written and spoken English.
  • Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at

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