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Healthcare Customer Service Specialist

2 months ago

Silver Spring, Maryland, United States ARTHRITIS & RHEUMATISM ASSOCIATES P Full time
Position Overview:

The Infusion Patient Service Representative plays a crucial role in ensuring a seamless experience for patients within our healthcare facility. This position involves registering patients upon their arrival, processing payments, scheduling follow-up appointments, and managing incoming calls effectively.

Key Responsibilities:
  • Patient Registration: Efficiently register patients and collect necessary payments while ensuring a welcoming environment.
  • Appointment Management: Schedule and confirm patient appointments for various services, including infusion and laboratory visits.
  • Communication: Handle calls transferred from the Patient Access Representative team and assist patients with inquiries regarding their appointments and services.
  • Documentation: Support the scanning and filing of medical documents into the electronic medical record system.
Work Environment:

This role is primarily situated in the reception area of a medical office, requiring interaction with patients, their families, and healthcare professionals. The environment may present challenges, particularly during peak times.

Qualifications:
  • High School Diploma is required; a college degree or equivalent experience is preferred.
  • Two years of experience in a medical office setting as a receptionist is preferred.
  • Proficiency in computer applications, including Microsoft Word and Excel, is essential.
Skills and Abilities:

The ideal candidate will possess excellent interpersonal skills, the ability to multitask in a fast-paced environment, and a strong attention to detail. Effective communication, both verbal and written, is crucial for success in this role.

Compliance and Confidentiality:

Adherence to HIPAA regulations and maintaining patient confidentiality is paramount. The candidate must demonstrate a commitment to ethical standards and responsible conduct within the workplace.