Medical Assistant II
2 weeks ago
We're seeking a highly skilled Medical Assistant II to join our team at Texas Children's Hospital. As a Medical Assistant II, you will play a vital role in providing exceptional patient care and customer service in a fast-paced setting.
Key Responsibilities:- Demonstrate positive and effective interpersonal skills, communication, and customer service skills.
- Welcome and interact with all patients, families, and visitors in a professional, timely, age-appropriate, and culturally sensitive manner.
- Respond to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.
- Communicate with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
- Proactively approach dissatisfied customers and implement customer service recovery measures.
- Facilitate the appointment check-in procedure.
- Collaborate with clinic staff to ensure efficient patient flow.
- Provide high-quality, cost-effective patient care in collaboration with clinicians and in conjunction with the patient/family.
- Complete check out for patients and families.
- Facilitate patient flow as the scheduling master for the clinic.
As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.
Requirements:- College Degree in Relevant Field Preferred.
- Required 2 years related experience.
- Preferred experience in a healthcare setting or customer service-focused industry and preferred outpatient clinic operations experience.
- Required Licenses/Certifications (Only one required from the list below):
- CCMA - Cert-Cert Clinical MA - CCMA by the National Health career Association.
- CMA-AAM - Cert-Cert Medical Assistant by the American Association of Medical Assistants.
- CMA-C - Clinical Medical Assistant Certification by the American Medical Certification Association (AMCA).
- EMT - Emergency Medical Techn by the Texas Department of State Health Services.
- EMT-A - Advanced EMT by the Texas Department of State Health Services.
- EMT-B - Emergency Medical Techn-Basic by the Texas Department of State Health Services.
- EMT-I - Emergency Medical Techn-Interm by the Texas Department of State Health Services.
- EMT-P - Emergency Medical Techn-Parame by the Texas Department of State Health Services.
- LIC PAR - Lic-Paramedic by the Texas Department of State Health Services.
- NCMA - National Cert Med Assistant by the National Center for Competency Testing.
- NRCMA - Nat Reg Cert Med Assistant by the National Association of Health Professionals.
- RMA-
- American Allied Health by the American Allied Health.
- American Association of Medical Personnel by the American Association of Medical Personnel.
- American Medical Technologist by the American Medical Technologist.
- American Registry of Medical Assistants by the American Registry of Medical Assistants
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