Product Support Specialist
4 weeks ago
The Product Support Analyst works within the Developer Ecosystem Success organization to help developers through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable processes that support all developers across MR, 2D, and mobile experiences.
Key Responsibilities
Build technical knowledge and expertise in the platform and developer facing features and tools
Manage ongoing training and change management with external vendors providing first support triage of inbound developer questions
Manage escalation queue or second and third level triage of inbound developer questions
Troubleshoot and prioritize technical developer issues, and escalate to specialists when appropriate for further troubleshooting or de-bugging
Effectively communicate technical resolutions, workarounds, and product confusions to appropriate internal SMEs to deliver resources directly to developers
Facilitate a high-end customer experience related to support for developer facing bugs and ensure all support SLAs are met
Stay abreast of new developer-facing products, inform developer requirements as part of product launches, and train all vendors to ensure consistency of knowledge across internal and external teams
Identify opportunities to optimize and automate workflows and support processes
Requirements
Experience in the MR, 2D, UGC platform technologies
Experience with troubleshooting and ticket escalation
Experience translating technical concepts and solutions to non-technical audiences
Experience managing vendor relationships, specifically outsourced customer or developer support teams
Excellent written and verbal skills
Experience leading projects and implementing technical solutions
Our Benefits
We offer a comprehensive benefits package, including medical benefits, competitive pay, 401(k) retirement plan, and much more. At INSPYR Solutions, we strive for excellence and focus on the human aspect of our business. We work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
-
Audio Production Specialist
4 weeks ago
Menlo Park, California, United States SOLID Personnel Full timeJob OverviewWe are seeking a skilled Audio Production Specialist to join our team at SOLID Personnel.This role will involve working on event-related projects, utilizing your technical expertise to ensure seamless audio production.Key Responsibilities:Client Interaction: Provide professional support to clients, including dressing appropriately and using...
-
Peptide Production Specialist
4 weeks ago
Menlo Park, California, United States CSBio Full timeJob SummaryCSBio is a leading contract manufacturing organization specializing in peptide production. We are seeking a highly motivated and detail-oriented Peptide Production Specialist to join our team.Key Responsibilities:Maintain a clean and organized working environment, adhering to cGMP standards.Perform daily tasks, including balance checks, storage...
-
Product Security Specialist
4 weeks ago
Menlo Park, California, United States META Full timeJob Summary:Meta's Product Security team is seeking a skilled security professional to join their ranks. As a Product Security Specialist, you will play a critical role in identifying and mitigating potential security risks across the Meta ecosystem.You will work closely with engineering and product teams to provide expert guidance on secure coding...
-
Administrative Support Specialist
4 weeks ago
Menlo Park, California, United States Insight Global Full timeAdministrative Support SpecialistWe are seeking an experienced Administrative Support Specialist to join our team at Insight Global. The successful candidate will provide administrative and clerical support to relieve department managers, directors, or staff of administrative details.Key Responsibilities:Provides administrative and clerical support to...
-
Office Support Specialist
4 weeks ago
Menlo Park, California, United States Williams Lea Full timeJob SummaryWe are seeking a highly organized and detail-oriented Office Support Specialist to join our team at Williams Lea. As an Office Support Specialist, you will be responsible for providing daily back office services to our clients and teams, including reprographics, mail services, and other administrative tasks.Key ResponsibilitiesPerform daily office...
-
Product Manager, Enterprise Support Platform
4 weeks ago
Menlo Park, California, United States META Full timeJob SummaryMeta is seeking a seasoned Product Manager to revolutionize enterprise support by setting the company as the industry benchmark for delivering exceptional customer service through our tools and services.Our approach involves developing a cutting-edge, universal platform for customer support that leverages generative AI to incorporate best-in-class...
-
Office Support Specialist
4 weeks ago
Menlo Park, California, United States Williams Lea Full timeJob SummaryWe are seeking a highly organized and detail-oriented Office Support Specialist to join our team at Williams Lea. As an Office Support Specialist, you will be responsible for providing daily back office services to our clients and teams, including reprographics, mail services, and other administrative tasks.Key Responsibilities:Utilize logs for...
-
Administrative Support Specialist
4 weeks ago
Menlo Park, California, United States Insight Global Full timeA health care client in the Bay Area is seeking an Administrative Support Specialist to provide administrative and clerical support to relieve department managers, directors, or staff of administrative details.Key Responsibilities: Provides administrative support to department managers, directors, or staff Coordinates messages, appointments, and information...
-
Supportive Service Specialist
3 weeks ago
Menlo Park, California, United States Jobtrain Full timeAbout JobTrainJobTrain is a nonprofit organization dedicated to transforming lives by providing training and career development opportunities. Our mission is to empower individuals to achieve economic stability and mobility in the Bay Area.Born out of the civil rights movement in 1965, JobTrain has been serving the community for over 50 years. We have grown...
-
Product Manager, Care Customer Support Platform
3 weeks ago
Menlo Park, California, United States META Full timeJob SummaryMeta is seeking a seasoned Product Manager to revolutionize enterprise support by setting the company as the industry benchmark for delivering exceptional customer service through its tools and services. The ideal candidate will develop a cutting-edge, universal platform for customer support that leverages generative AI to incorporate...
-
Systems Support Specialist
3 weeks ago
Menlo Park, California, United States Exponent Inc. Full timeJob SummaryWe are seeking a skilled Systems Support Specialist to join our Information Technology team in Menlo Park, CA.Key ResponsibilitiesProvide desktop computer support and first-level application and network troubleshooting for users in a Microsoft Windows and Apple macOS environment.Work as part of a team to resolve IT support incidents and service...
-
Product Manager, Trading Products Specialist
3 weeks ago
Menlo Park, California, United States Robinhood Full timeAbout the Role:We are seeking a highly skilled and experienced Product Manager to lead our Trading Products team. As a key member of our Product Management team, you will be responsible for developing and executing strategies to drive the growth and success of our trading products.Key Responsibilities:Lead cross-functional teams to develop and launch new...
-
Product Manager, Care Customer Support Platform
3 weeks ago
Menlo Park, California, United States META Full timeAbout the Role:We are seeking a seasoned Product Manager to lead the development of our Care Customer Support Platform. This individual will be responsible for driving product vision, strategies, and roadmaps in the context of broader organizational strategies and goals.Key Responsibilities:Identify significant opportunities and drive product vision,...
-
Executive Support Specialist
3 weeks ago
Menlo Park, California, United States Career Group Full timeThe Career Group is seeking a highly skilled and organized Executive Support Specialist to join our team. This role requires a professional who can manage complex schedules, coordinate travel arrangements, and handle incoming correspondence with discretion.Key Responsibilities:Manage and prioritize a busy calendar, ensuring seamless coordination of internal...
-
Systems Support Specialist
4 weeks ago
Menlo Park, California, United States Exponent Inc. Full timeAbout Exponent: Exponent is a leading engineering and scientific consulting firm that solves complex challenges for its clients. We empower our clients with innovative solutions that create a safer, healthier, and more sustainable world.We are seeking a Systems Support Specialist to join our Information Technology team in Menlo Park, CA. In this role, you...
-
GMP Production Specialist
4 weeks ago
Menlo Park, California, United States CSBio Full timeJob SummaryCSBio is a leading contract manufacturing organization specializing in peptide production. We are seeking a highly skilled GMP Production Chemist to join our team at our Menlo Park and Milpitas facilities.This role will be responsible for the synthesis and cleavage of peptides, as well as the purification and lyophilization of peptides in our GMP...
-
Product Security Specialist
4 weeks ago
Menlo Park, California, United States META Full timeJob Summary:Meta's Product Security team is seeking a skilled security professional to join their ranks. As a Product Security Engineer, you will play a critical role in protecting the security and privacy of over three billion people.Key Responsibilities:Perform manual design and implementation reviews of products and services to identify potential security...
-
Senior Litigation Support Specialist
4 weeks ago
Menlo Park, California, United States Kilpatrick Townsend & Stockton Full timeAbout the Role:Kilpatrick Townsend & Stockton LLP is seeking a highly skilled Litigation Support Specialist to join our team in Seattle. As a key member of our Litigation Department, you will provide complex case support to attorneys in all phases of litigation, including discovery, trial, and appeal.Key Responsibilities:Supervise case workflow and case...
-
Exponent Inc. IT Support Specialist
3 weeks ago
Menlo Park, California, United States Exponent Inc. Full timeAbout Exponent Inc.Exponent Inc. is a leading engineering and scientific consulting firm that empowers clients to create a safer, healthier, and more sustainable world. With a team of multidisciplinary experts, we deliver innovative solutions to complex challenges.Our OpportunityWe are seeking a skilled Systems Support Specialist to join our Information...
-
Chemist, GMP Production Specialist
4 weeks ago
Menlo Park, California, United States CSBio Full timeJob Title: Chemist, GMP ProductionCSBio is a leading contract manufacturing organization specializing in peptide production. Our state-of-the-art facilities and experienced team enable us to deliver high-quality compounds for research organizations and pharmaceutical companies worldwide.Job Summary:We are seeking a highly skilled Chemist, GMP Production to...