Internet Support Specialist
3 days ago
Mediacom Communications is seeking a highly skilled Internet Support Specialist to join our team. As an Internet Support Specialist, you will be responsible for providing exceptional customer service to our internet customers, troubleshooting technical issues, and ensuring that our customers have a positive experience with our services.
Responsibilities:- Provide technical support to internet customers via phone, email, and chat
- Troubleshoot technical issues with internet services, including hardware and software configurations
- Work with customers to resolve issues and ensure a positive experience
- Collaborate with internal teams to resolve complex technical issues
- Stay up-to-date with the latest technology and trends in the industry
- High school diploma or equivalent required; 2-year degree preferred
- 1+ year of prior customer service or technical support experience; cable industry experience preferred
- Previous experience in an inbound call center environment preferred
- Ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms)
- Knowledge of common consumer internet software, including various browsers and email platforms
- Basic understanding of internet, networking, and email protocols
- Strong customer service skills, including listening skills, processing detailed information, and ability to establish rapport with customers
- Effective verbal and written communication skills
- Ability to type 30+ WPM
- $1000 Sign-On Bonus
- Company Provided Equipment
- Hybrid schedule with 3 weeks work from home and 1 week on-site in the office
- Health, vision, and dental insurance
- Paid vacation, holidays, and flex paid time off
- 401K with generous company match
- Pay increases through self-guided training
- Monthly commission potential
- Shift differential pay increase for evening shifts
- Bi-weekly performance bonus opportunity
- Employee discounts on Mediacom services, where available
- Education Enrichment up to $5,000 per year for qualified employees
- Employee Wellness Program
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