Clinical Support Specialist
3 days ago
Job Summary:
The Clinic Floater will serve as the primary point of contact for patients, providing exceptional customer service and ensuring a seamless experience from check-in to check-out. This dynamic individual will be responsible for coordinating patient scheduling, managing master calendars, and maintaining accurate patient records.
Key Responsibilities:
- Coordinate patient scheduling, check-in, and payments for billing purposes.
- Verify patient insurance, demographic, and health history to ensure accuracy.
- Manage master calendar and schedule appointments for providers based on optimal patient loads and clinician availability.
- Assist patients with completing necessary medical forms and documentation.
- Adhere to strict HIPAA guidelines to protect patient privacy.
- Maintain a clean and organized waiting room environment.
- Work closely with authorizations to ensure accurate daily prep paperwork and patient authorization.
- Scan patient information into charts in a timely manner.
- Update patient demographic information in charts.
- Update daily collections log to ensure checks and balances of payments collected.
- Communicate with medical staff to ensure timely patient rooming.
- Respond and document correspondence from insurance companies to verify patient coverage.
- Document patient medical information, chart histories, and insurance details.
- Take patient vitals, collect UDS, dispense RPM, and assign patients to exam rooms.
Requirements:
Travel between Crestview, FL, and Fort Walton Beach, FL, clinic locations is required.
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