Quality Assurance Specialist

1 month ago


Phoenix, Arizona, United States MTM Full time

MTM is seeking a Quality Coordinator

The Quality Coordinator is responsible for managing complaints in accordance with AHCCCS requirements and MTM Quality Management policies and procedures.

Key Responsibilities:

  • Document, review, investigate, and follow up on all AHCCCS complaints
  • Enter complaints submitted via phone, fax, mail, email, or voice mail in applicable data tracking systems
  • Follow up immediately on responses that are not submitted within the specified timeframe and enforce disciplinary measures as needed
  • Triage issues, complaints, unusual trip circumstances, and determine appropriate action
  • Document all educations and actions taken in response to complaints
  • Notify Complainant of resolution and their appeal rights as necessary
  • Report all uncorrected or reoccurring service deficiencies to MTM Leadership

Requirements:

  • High school diploma or G.E.D. equivalent
  • Minimum 1+ years customer service experience
  • Typing skills of 30 wpm

Preferred Qualifications:

  • Knowledge and ability to learn Microsoft Outlook, Word, Excel and Trapeze
  • Excellent communication skills, with an emphasis on grammar and spelling
  • Ability to tactfully question and obtain information
  • Demonstrated ability to handle multiple priorities
  • Excellent organizational and interpersonal skills
  • Superior problem-solving skills
  • Ability to maintain high level of confidentiality

MTM Incentives:

  • Health, Dental, Vision and Life Insurance plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Birthday Holiday
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities


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