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Customer Support Specialist

2 months ago

Lilburn, Georgia, United States CarynHealth Full time
About CarynHealth

CarynHealth is a leading managed service company that specializes in cloud-based technology solutions for the healthcare insurance and sharing program sectors. Our digital platform is designed to enhance the healthcare experience through secure, scalable, and customizable apps for enrollment, member management, customer service, and agent support.

Job Summary

We are seeking a highly skilled Customer Success Associate to join our Alpharetta, GA team. As a Customer Success Associate, you will be responsible for providing excellent client services, navigating the healthcare system, and supporting clients in achieving their health-related goals.

Key Responsibilities
  • Provide timely and accurate information to incoming client inquiries and address concerns through effective resolution strategies.
  • Navigate multiple platforms to locate healthcare data and explain health plan information accurately.
  • Communicate clearly and empathetically to clients with healthcare navigation challenges, through various channels (predominantly via telephone, email, and chat).
  • Create touchpoints with clients to offer individualized offerings/services tailored to their specific needs.
What We Offer
  • Competitive Compensation ($48-$50k/yr. starting salary)
  • Excellent Benefits package
  • Monday through Friday Scheduling w/ NO WEEKENDS
  • 1 Hour Lunch Breaks-PAID
  • 20 Days Paid Time Off within 1st year
  • 401(k) Plan w/ 100% immediate vesting
  • Paid Holidays
  • Medical Flex Spending Account
  • Potential Advancement Opportunities within 1st year
  • Opportunity to build a career with a small but growing fast-paced Tech. Company w/ amazing Culture
Requirements
  • High School Diploma or GED
  • 1+ yrs. of specific Call Center Customer Service Experience (inbound and/or outbound calls)
  • Bilingual (Spanish and English) preferred but not required
  • Strong Critical Thinking/Analysis & Problem-Solving Skills with Excellent Time Management Ability
  • Proficient in Communication (especially listening & speaking with clear diction over the phone)
  • Ability to work with a team & communicate on the phone for scheduled shift
  • Proficiency with basic computer programs
Preferred Qualifications
  • Bachelor's degree in business or healthcare related field
  • Public Health Coordination Background, Health Navigation, or Claims Management Experience