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Office Manager
2 months ago
We are seeking an experienced Office Manager to join our team at Better Health Group. As an Office Manager, you will play a critical role in the management of our daily office operations and the treatment of geriatric patients.
Key Responsibilities- Oversee and improve clinic performance and key performance indicators, including HEDIS, admission management, ER utilization, and patients not seen.
- Manage a team of clinic staff, including coordinating payroll, PTO, hour management, and performance of team members.
- Communicate with providers to ensure patient quality of care.
- Assist with scheduling, administrative, and clinical duties for providers (mid-levels and physicians).
- Lead daily clinic huddles and assign proactive outreach call efforts to other team members.
- Manage office operations and performance to ensure that front-office and back-office care teams operate in an efficient, accurate, and patient-focused manner.
- Provide extraordinary customer service to all internal and external customers (including patients, other team members, and other departments).
- Ensure new team members are onboarded and receive proper training using Better Health Group policies and procedures.
- Ensure the accuracy of all incoming and outgoing information, including supplies, invoices, referral requests, patient records, and medication management.
- Inform management about current office trends, recommend new policies, or facilitate improvements to current policies and workflows.
- Participate in required team meetings and communicate updates and changes to physicians and staff.
- Ensure team calendar, spreadsheets, and whiteboards are current and accurate.
- Assist providers with obtaining and maintaining credentialing, hospital portal access, state licenses, and professional memberships.
- Ensure compliance with Medicare Advantage Plans, HIPAA, and labor laws and is responsible for reporting any suspected breaches or compliance issues to the appropriate internal contact.
- At least 4-5 years of Medical Assisting experience, preferred (dependent on clinic location and team dynamics).
- Minimum of 1 year of leadership experience.
- CPR Certified preferred.
- Commitment to patient care and confidentiality.
- Strong oral and written communication skills.
- Ability to accurately read and write medical terminology.
- Knowledge of medical coding.
- Knowledge of HIPAA.
- Knowledge and understanding of OSHA and Biohazard guidelines.
- Basic computer skills, including familiarity with electronic medical records.
- Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration.
- Bilingual Spanish-Preferred.
- Bachelor's Degree in healthcare administration or related field preferred.
- Medical Assistant Certified, preferred.
- Prior medical assisting experience strongly preferred.
- Has clinical working knowledge and the ability to perform clinical duties to include the taking of vital signs, reviewing medications, administering injections, dispensing medications, irrigating eyes and ears, dressing and bandaging wounds and incisions, drawing blood, and assisting physicians with any procedures.
- Full range of body motion, including handling and transferring patients, manual and finger dexterity; including eye-hand coordination.
- Requires standing, walking, pushing, bending, kneeling, and reaching at arm's length and overhead in a clinic for prolonged periods of time.
- Requires ability to sit or stand for prolonged periods of time.
- Must be able to lift and move patients and medical equipment as needed.
- Requires ability to lift/carry up to 15 lbs.
- Requires corrected vision and hearing to normal range.
- Ability to sit for extended periods of time.
- Ability to operate a motor vehicle and have own means of transportation.