Associate Support Agent

1 week ago


Watertown, Massachusetts, United States Intelliswift Full time
Key Responsibilities

Our ideal candidate will have proven understanding of fundamental call center metrics and performance management techniques. You will be responsible for handling all inbound CS calls, performing outbound calls, and correspondence as needed to ensure customer satisfaction. Additionally, you will build and maintain customer relationships, assist clients and medical staff throughout the delivery life cycle of ViaCord's service, and showcase ability to successfully resolve cross-functional customer issues.



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