Newborn Stem Cell Preservation Specialist

1 week ago


Watertown, Massachusetts, United States Intelliswift Full time

Job Summary: ViaCord is seeking an experienced Associate Support Professional to join their Customer Service team. As a key member of the team, you will be responsible for providing exceptional support to expectant families, ensuring the safe delivery of stem cells to the laboratory facility, and contributing to the success of the company.

Main Responsibilities:

  • Handle all inbound CS calls, perform outbound calls, and correspondence as needed to ensure customer satisfaction
  • Build and maintain customer relationships
  • Partner with CS Management to implement necessary call center changes
  • Ensure timely completion of non-phone tasks by agents

Requirements: To succeed in this role, you should have a proven understanding of call center metrics and performance management techniques. You must be highly reliable, motivated, and able to work effectively with cross-functional departments. A bachelor's degree and 0-2 years of experience in customer service and/or contact center (consumer market) are preferred.

Salary: The estimated salary for this role is $48,000 per year, based on the location and industry standards. We offer a comprehensive benefits package and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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