Public Health Services Representative

3 days ago


Westmont, Illinois, United States DuPage County Health Department Full time
About Us
DuPage County Health Department is committed to providing high-quality healthcare services to our community. We are seeking a highly motivated and experienced Customer Service Rep. to join our team.

Job Overview
This role involves providing exceptional customer service and support in a fast-paced environment. You will be working closely with our clients, responding to inquiries, and resolving issues in a professional and courteous manner.

Key Responsibilities
  • Provides general and specific information regarding departmental policies, procedures, and programs to the public.
  • Conducts pre-screening activities; directs individuals to the proper location, resource and/or staff.
  • Checks in customers; schedules follow-up appointments; collects various methods of payment including cash and credit card transactions.
  • Notifies staff promptly when an individual arrives for an appointment; prepares client charts and files.
  • Answers phones; receives and/or identifies and resolves complaints in accordance with department policies, practices and procedures and standards.

Requirements
Some experience working in a human/social service-related field preferred, along with customer service experience. Bilingual-Spanish strongly preferred. We offer a competitive salary of $15.77 per hour, which may increase depending on experience. In addition, we provide a comprehensive benefits package, including medical insurance, vision discounts, prescription plans, dental insurance, flexible spending accounts, life insurance, and disability insurance.

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