Retail Solutions Expert

6 days ago


Birmingham, Alabama, United States Asurion Full time
Job Title: Retail Specialist

Job Summary:

We are seeking a highly skilled Retail Specialist to join our team at Asurion. As a Retail Specialist, you will be the face of Asurion, delivering award-winning, personalized customer experiences and providing technical expertise to troubleshoot and repair customer electronic devices.

Key Responsibilities:

  • Be the face of Asurion and deliver exceptional customer experiences
  • Provide technical expertise and troubleshoot customer electronic devices
  • Responsible for monitoring virtual messaging platforms and upselling Asurion home+ products
  • Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
  • Complete initial 5-week training, including Apple & Samsung Certifications
  • Manage inventory and partner with cross-functional teams to deliver programs/processes and provide feedback
  • Self-manage and set priorities in a fast-paced environment
  • Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

Requirements:

  • 1+ years of customer service/sales experience
  • 6+ months experience with product service support or electronics troubleshooting (preferred)
  • Ability to work a flexible retail schedule, based on business needs – while supporting in store, schedule may vary between 10am-9pm, avg. 5 days/week; while supporting messaging support, schedule may vary between 10am-11pm, avg. 1-3 days/week
  • A completed background check (criminal and drug test)
  • Basic knowledge of Microsoft Office
  • Ability to stay organized and multitask in a fast-paced environment
  • Computer literacy in typing and ability to toggle multiple windows
  • Knowledge of mobile devices and operating systems
  • For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company's standards
  • Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
  • Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)

We Offer:

  • Certifications & ongoing training
  • Competitive hourly pay & performance-based bonuses
  • Benefits – Health, Dental, Vision and more
  • Paid Time off
  • Career growth opportunities
  • Skills development and hands-on training
  • Uniform allowances
  • And more Asurion offers a wide range of perks and benefits for mental, physical and financial health

About Us:
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.



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