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Front Desk Agent

2 months ago

Fort Riley North, Kansas, United States IHG Full time
About the Role

We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at IHG Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities
  • Check guests in and out, handling room assignments and key distribution
  • Manage guest bookings, up-selling opportunities, and provide information on hotel amenities and services
  • Handle cash and credit transactions, as well as process guest payments
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise
  • Stay up-to-date on hotel events and activities, and communicate this information to guests
  • Collaborate with colleagues to ensure seamless guest experiences
Requirements
  • High school diploma or equivalent required; college or university degree preferred
  • Previous experience in a front desk or guest service role, ideally with a hospitality company
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
  • Fluency in the local language, with the ability to communicate effectively with guests
  • Ability to lift, push, and pull objects up to 50lbs (23kg), as well as bend and kneel as needed
What We Offer

We are proud to offer a competitive salary and benefits package, including a great room discount and superb training opportunities. As a member of our team, you will have the chance to develop your skills and advance your career in a dynamic and supportive environment.

We are an equal opportunity employer, committed to promoting a culture of inclusion and respect. We welcome applications from diverse candidates who share our values and are passionate about delivering exceptional guest experiences.