Director of Performance and Metrics

4 days ago

Madison, Wisconsin, United States Franklin Energy Full time

About the Role

The Director of Performance and Metrics will play a critical role in supporting the accelerated execution of initiatives that transform the company and create value for our employees, clients, owners, and other stakeholders. This position is responsible for establishing performance metrics and reporting governance, incorporating in the client delivery process, providing analytical recommendations across the organization, and overseeing TMO project key performance indicators (KPIs) to ensure they align with firm-wide standards.

Key Responsibilities

  • Establish firm-wide standards and guidance on metrics and reporting, including data elements, data source of truth, calculation methods, and metrics limitations.
  • Collaborate with the Senior Director of the TMO to assist project teams in developing necessary documentation for Stage Gate approval, including business cases and KPI tracking.
  • Ensure accurate tracking of defined KPIs by project teams to measure financial value throughout the lifecycle of in-scope TMO initiatives.
  • Validate the financials in the TMO business case submissions.
  • Standardize reports for clients and all levels of the management team for business performance using interactive dashboards.
  • Provide ad hoc business analytics support for P&L teams.
  • Assume accountability for the Transformation Management Office (TMO) metric tracking, including TMO success metrics and project-specific metrics.
  • Monitor the progress, health, and sustainability of the TMO by tracking and measuring against established KPIs, using data analytics to drive informed decision-making about TMO improvements.
  • Partner with senior leadership to identify KPIs specific to their processes and ensure proper tracking and reporting.
  • Develop a deep understanding of each business area to drive both short-term improvements and long-term value.
  • Facilitate communication between project teams and senior leadership to ensure TMO transparency is maintained.
  • Build and maintain strong relationships with internal and external stakeholders.

Requirements

  • Bachelor's degree in business or engineering, Data Science, or a related field.
  • 8+ years of progressive experience in Energy Efficiency, Energy Management, Sustainability, Program Management, or Demand Side Management Programs.
  • Experience in developing and tracking key performance indicators (KPIs) to measure the success of transformation efforts.
  • Experience leading and managing a team.
  • Experience owning a large and complex program budget and P&L.
  • Experience in delivering business analytics and modeling to enable business partners' success.
  • Working knowledge of the energy efficiency industry history and landscape.
  • Experience working in a TMO or a similar entity such as a Program Management Office (PMO).

Skills and Abilities

  • Solid analytical and problem-solving skills, with the ability to utilize data to drive decision-making.
  • Demonstrated ability to build and lead diverse, multidisciplinary teams successfully and build a collaborative team culture through direct and indirect leadership.
  • Executive-level communication and presentation skills.
  • Proficient in Smartsheet and Power BI.
  • Committed to diversity and inclusion.
  • Reliable transportation.

Travel Requirements

  • Willingness to travel up to 20-30%.

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