Insurance Representative Role
4 days ago
We are seeking an experienced Customer Service and Sales Representative to join our team at Farmers Insurance. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through timely responses to inquiries and resolution of issues related to our products and services.
Your primary goal will be to build strong relationships with customers, understand their needs, and provide personalized solutions to meet those needs. You will also be responsible for analyzing customer requirements, clarifying expectations, and resolving policy-related questions in a timely and professional manner.
This is a fantastic opportunity for individuals who are passionate about delivering exceptional customer service and are looking for a challenging and rewarding career path. If you have a strong analytical mindset, excellent communication skills, and a passion for problem-solving, we encourage you to apply.
Key Responsibilities
- Analyze and clarify customer inquiries, resolve policy-related questions, and address concerns
- Determine customer requirements and expectations to identify specific products and solutions
- Become licensed in Property & Casualty as well as Life, Accident, and Health
- Verify contact information, review renewal business, and process policy changes
- Block off schedules for cross-selling/up-selling products to existing customers
- Keep accurate records of customer interactions and transactions
- Assist with the annual review process by preparing personalized customer coverage recommendations
- Client/Claims liaison and implement/adhere to company and Agency guidelines
- General customer service duties, process payments, and answer basic customer inquiries
Benefits and Salary
The estimated salary for this position is $45,000 - $65,000 per year, including commission and bonuses, based on location and experience. Additionally, we offer health insurance, paid time off, and a comprehensive benefits package.
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