Insurance Professional for Customer Service

6 days ago


Phoenix, Arizona, United States Progressive Insurance Full time
Customer Service Representative Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Progressive Insurance. As a key member of our customer service team, you will play a crucial role in delivering exceptional customer experiences and building strong relationships with our clients.

About the Role:

  • This is a full-time position that requires a combination of weekdays, one weekend day, and evening hours after completing training.
  • You will work from home and must have a dedicated workspace free from noise and distractions.

Required Skills and Qualifications:

  • A minimum of two years relevant work experience or two years post-secondary education.
  • An active Personal Lines or Property & Casualty license.

Compensation and Benefits:

  • $21.50 per hour.
  • Gainshare annual cash incentive payment to 8% - 16% of eligible earnings based on company performance.
  • Additional $1.00 per hour if fluent in English and Spanish and hired into a bilingual role.

Benefits Include:

  • 401(k) with dollar-for-dollar company match up to 6%.
  • Medical, dental & vision, including free preventative care.
  • Wellness & mental health programs.
  • Paid time off, including volunteer time off.

About Progressive:

We are proud to be recognized as a 2024 Top Workplace for Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership by Energage.

Equal Opportunity Employer.



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