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Retail Customer Service Representative

2 months ago

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At DICK'S Sporting Goods, we're passionate about empowering athletes to achieve their dreams. As a Customer Service Specialist, you'll play a critical role in creating an exceptional shopping experience for our customers.

Key Responsibilities:

  • Provide top-notch customer service by greeting customers, understanding their needs, and supporting their shopping experience.
  • Serve as the primary customer service provider at the front end, liaising between customers and management.
  • Offer register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
  • Assist the manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards.
  • Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
  • Promote and provide training to new and current teammates on company programs, such as customer loyalty programs, warranty sales, and private label credit card enrollment.
  • Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures, maintaining confidentiality of all Company information.
  • Create an inclusive store environment where everyone feels welcome, safe, and respected.
  • Take an all-hands-on-deck approach to support the team across the store.

Teammate Traits:

  • Ensures Accountability
  • Customer-Focus
  • Collaborative
  • Instills Trust
  • Decision-Quality/Decision-Making Abilities
  • Action-Oriented

Requirements:

  • Prior retail sales, cashier, or customer-focused experience preferred.
  • Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. items occasionally.
  • Ability to work extended periods of time (up to 4 hours) standing or walking.
  • Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).