Customer Experience Representative

4 weeks ago


Aliso Viejo, California, United States RXSIGHT INC Full time
Job Overview

RxSight Inc. is a leading ophthalmic medical technology corporation that has revolutionized the premium cataract surgery experience. We are seeking a highly skilled Customer Experience Specialist to join our team.

The ideal candidate will be responsible for delivering exceptional customer service, ensuring the highest level of customer satisfaction possible. Key responsibilities include:

  • Providing timely and effective support to commercial customers, including sales order processing and new customer onboarding.
  • Processing returns, field service, and clinical team support.
  • Ensuring revenue recognition guidelines are within compliance.
  • Communicating order details, such as shipping tracking information and backorders.

The successful candidate will have excellent written and verbal communication skills, with the ability to prioritize and handle multiple tasks while paying close attention to details. Intermediate experience in Microsoft Office Word and Excel programs is required, as well as a proven track record with hands-on ERP Systems in the areas of customer support.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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