Operations Manager

12 hours ago


Virginia Beach, Virginia, United States Michaels Stores Full time
Job Summary

Michaels Stores is seeking a highly skilled Operations Manager to lead our store team in delivering exceptional customer experiences and driving sales growth. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of the store, including inventory management, visual merchandising, and customer service.

Key Responsibilities
  • Assist the Store Manager in planning and executing store workload, including scheduling and inventory management.
  • Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Support and participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
  • Manage and execute inventory management processes, including merchandise operations and Omni-channel processes.
  • Train, observe, and coach team members to achieve results and participate in performance management processes.
  • Interact with customers in a positive and respectful manner, providing solutions and promoting commitment to the organization's vision and values.
Requirements
  • Retail management leadership experience.
  • Ability to remain standing for long periods of time and move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment

Public retail store setting with climate-controlled areas and some outdoor work. Frame shop contains glass cutter and heat press. Work hours include nights, weekends, and early mornings.

Michaels is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. We will provide reasonable accommodations to ensure equal access to opportunities.


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