Service BDC Representative

3 weeks ago


Los Angeles, California, United States Westside Investments Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused Service BDC Representative to join our team at Westside Investments Inc. The successful candidate will be responsible for coordinating and monitoring the activity of the service department to ensure customer satisfaction.

Key Responsibilities
  • Assist with incoming service phone calls and schedule service appointments.
  • Follow up with customers to ensure complete satisfaction and discuss the importance of responding to CSI surveys.
  • Bring all customer concerns and complaints to the attention of the Service Manager.
  • Respond to all service internet leads and set up service department appointments accordingly.
  • Follow policies and procedures as set forth in Employee Handbook.
Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Educational: High school diploma or the equivalent.
  • Experience: One year automotive or related industry experience.
  • Special Skills: Ability to read and comprehend instructions and information, superior communication and customer service skills, and ability to use personal computer applications including word processing and spreadsheet software.
Working Conditions

The noise level in the work environment is usually loud. Occasionally required to bend, stoop, crouch, reach, and handle tools. Occasionally requires the ability to lift 40 pounds of material. Frequently works near moving mechanical parts. Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. Exposed to exhaust fumes or other airborne particles.



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