Navigator/Social Services Coordinator

3 days ago

St Louis, Missouri, United States People's Family of Corporations Full time
Job Title: Navigator/Social Services Assistant

Job Summary:

We are seeking a highly skilled and compassionate Navigator/Social Services Assistant to join our team at People's Family of Corporations. As a key member of our department, you will play a vital role in providing exceptional support to our patients, families, and staff.

Key Responsibilities:

  • Develop and maintain office systems to ensure smooth operations and adequate communication of all related calls, faxes, and tasks.
  • Perform daily clerical and administrative tasks necessary to maintain an efficient office, serving patients, staff, and providers.
  • Develop monthly reports for supervisors and maintain tickler files and tracking forms to document and ensure deadlines are met.
  • Monitor the Social Service Task List on NextGen, keep track of negative pre-screenings, and refer positive screenings to BHC/SW as applicable.
  • Support Behavioral Health Integration (BHI) Project Coordinator to educate family, partner, and first responder stakeholders on active involvement in the SBIRT process.
  • Assist BHI Project Coordinator to educate patients to advocate for themselves and provide in-service training for social service staff to coordinate with partners on referrals and transitions of care.
  • Remain up to date with SBIRT Guidelines and training as appropriate.

Requirements:

  • High School Diploma/GED or Associate's Degree.
  • Three to five years' experience preferred, with secretarial or medical office training preferred.
  • Good computer skills, including Microsoft Office, and ability to multi-task and demonstrate organizational skills.

Physical Requirements:

Indicate the appropriate physical requirements of this job in the course of a shift.

Mental and Emotional Requirements:

Indicate the mental and emotional activities required of this job in the course of a normal shift.

Essential Functions:

  • Performs the daily clerical and administrative tasks necessary to maintaining an efficient office which serves patients, staff, and providers.
  • Develops and maintains office systems which work as a team member with all other staff in the Department to ensure smooth operations and adequate communication of all related calls, faxes, and tasks.
  • Performs all other duties as assigned.

Nonessential Functions:

  • Please be sure to attach the Employee Continuing Education Record and Safety Questionnaire for the last calendar year.

Organizational Competencies:

  • Service: The extent to which an employee demonstrates an understanding of the department's service standards and strives to achieve them.
  • Teamwork: The extent to which an employee acts as a cohesive member of a work team and demonstrates appropriate interactions with all department staff.
  • Communication: Fosters an environment that nurtures collaboration, teamwork, and mutual respect through effective communication.
  • Respect for Others: Takes actions that indicate a consideration for others and being aware of the impact of one's behavior on others.
  • Time and Priority Management: Optimizes use of time by efficiently using resources to identify barriers and balance priorities.

Standards of Employment:

  • Attends all mandatory education programs and can describe his/her responsibilities related to general safety and regulatory compliance.
  • Attends all required department-specific education and training programs and can describe his/her responsibilities related to department safety and specific job-related hazards.
  • Follows the hospital exposure control plans/bloodborne and airborne pathogens.
  • Attire is professional, neat, clean, and appropriate for the work environment.
  • Wears proper identification while on duty.
  • Maintains confidentiality of all hospital and patient information at all times, as observed by peers and management.
  • Reports to work on time and meets acceptable standard for attendance.
  • Attends a minimum of two staff meetings, reads minutes for all staff meetings, and participates in committees as required.

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