Front Desk Representative

4 days ago


Danbury, Connecticut, United States Illume Fertility Full time
About Us

Illume Fertility is a fertility clinic and egg donation center that provides innovative treatments for infertility, including ART, IUI, IVF, and PGT. With eight board-certified reproductive endocrinologists, we are Fairfield County's largest fertility clinic and consistently recognized as an LGBTQ Healthcare Equality Leader.

Job Summary

We are seeking a Front Desk Ambassador to join our team. This role requires excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. The ideal candidate will be able to articulate our vision and mission, promote our services, and detect opportunities to improve patient experience.

Key Responsibilities
  • Answer phones and triage calls
  • Update patient insurance and demographics in all systems
  • Collect and document patient chart items, including consent, license, insurance, face sheet, and picture
  • Schedule patient appointments and alert relevant team members
  • Order office supplies and manage presentation of the front desk and waiting room
  • Effectively sign in patients and alert relevant departments of patient arrival
  • Process payments, including patient balances, copays, and vitamin purchases
Requirements
  • Proficiency in verbal communication in English and basic written English
  • Demonstrated ability to work effectively in a team environment
  • Demonstrated problem-solving skills in a complex environment
  • Demonstrated effective interpersonal relationship and customer service skills
  • Good organizational and time management skills
Benefits

We offer a comprehensive benefits package, including health insurance, dental insurance, 401(k) matching, and paid time off. Our estimated salary range is $45,000 - $60,000 per year, depending on experience.



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