Wellness Experience Coordinator

3 weeks ago


Truckee, California, United States Martis Camp Full time
About Martis Camp Club
Martis Camp Club offers a unique and exclusive experience for its members, nestled in the picturesque surroundings of nature. Our goal is to provide world-class services while fostering a sense of community among our esteemed clientele.

Key Responsibilities
This position requires an individual who can deliver exceptional customer service, working closely with members and staff to maintain the highest standards of quality and professionalism. Key responsibilities include:
- Managing appointments, responding to emails and calls, and ensuring accurate billing for members.
- Maintaining a clean and organized environment throughout the Spa facilities, adhering to high standards of cleanliness and sanitation.
- Providing personalized services to members, tailoring treatments to meet their individual needs and preferences.
- Collaborating with the Spa Director to resolve any member complaints or concerns, striving to exceed expectations and build strong relationships.
- Ensuring seamless communication between departments, promoting a cohesive amenity experience across the Men's and Ladies' Locker Rooms.
- Maintaining accurate records, submitting paperwork to accounting, and ensuring timely closure of Jonas POS at the end of each shift.
- Participating in ongoing training and development, expanding knowledge of products used in treatments and sold in the Spa.
- Supporting daily retail tasks, including unpacking, steaming, and restocking inventory, re-merchandising the boutique according to spa boutique merchandising guidelines.
- Engaging with members and guests, providing exceptional service, and exceeding expectations in all interactions.

Requirements
This role requires a minimum of two years of customer service experience, preferably in a retail setting. Ideal candidates will possess excellent interpersonal skills, attention to detail, and a passion for delivering exceptional customer experiences. A valid driver's license is not required for this position.

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