Customer Experience Associate

2 weeks ago


Truckee, California, United States East West Family Of Companies Full time
Role Summary:

We are looking for a highly organized and customer-focused Customer Experience Associate to join our team at Old Greenwood in Tahoe, CA. As a key member of the East West Hospitality team, you will be responsible for delivering exceptional guest experiences, executing seamless check-in and check-out processes, and providing outstanding customer service.

Key Responsibilities:
  1. Administrative Support: Provide efficient administrative support, including managing office supplies, handling deliveries, and maintaining a clean and well-stocked reception area.
  2. Transaction Processing: Process transactions accurately and efficiently, including check-in and check-out processes.
  3. Communication and Coordination: Communicate effectively with guests, team members, and external partners, ensuring seamless coordination and execution of services.
  4. Knowledge and Service: Demonstrate comprehensive knowledge of the Village and surrounding areas, utilizing ALICE for effective concierge services.

Requirements:
  • Excellent Organizational Skills: Prioritize tasks, manage time effectively, and maintain a high level of productivity.
  • Effective Communication: Communicate effectively with clients and team members in person, over the phone, and through email.
  • Analytical Skills: Analyze problems, collect data, establish facts, and draw valid conclusions.
  • Salary: The estimated salary for this role is $22 - $24/hour, depending on experience.

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