Luxury Spa Experience Coordinator
4 days ago
The Luxury Spa Experience Coordinator is a key role at Marriott International, Inc that requires exceptional customer service skills and the ability to manage spa services for guests in a luxury hospitality environment.
This position involves scheduling and confirming spa appointments, promoting spa services, and ensuring a seamless experience for guests. Additional responsibilities include maintaining inventory, processing guest payments, and communicating with relevant departments to resolve issues.
Schedule Services:
- Schedule services for individuals and large groups using spa/salon reservations software system.
- Call guests to confirm scheduled services.
- Answer questions about available services.
Guest Service:
- Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
- Promote and sell spa/salon services.
Inventory Management:
- Stock and maintain retail sales items.
- Promote the sale of retail items and additional spa services.
Financial Transactions:
- Process guest payments for spa/salon services and obtain payment authorization as needed.
- Accept and log cash tips for employees.
Communication:
- Communicate housekeeping, engineering, and maintenance needs to the relevant departments.
Additional Responsibilities:
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures.
- Maintain confidentiality of proprietary information.
- Protect company assets.
Preferred Qualifications:
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Less than 1-year related work experience.
- Supervisory Experience: No supervisory experience.
Estimated Salary: $21.22 per hour, plus benefits including health care, flexible spending accounts, 401(k) plan, paid time off, life insurance, disability coverage, and other life and work wellness benefits.
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