Luxury Spa Experience Coordinator

4 days ago


Truckee, California, United States Marriott International, Inc Full time
Spa Curator Job Summary

The Luxury Spa Experience Coordinator is a key role at Marriott International, Inc that requires exceptional customer service skills and the ability to manage spa services for guests in a luxury hospitality environment.

This position involves scheduling and confirming spa appointments, promoting spa services, and ensuring a seamless experience for guests. Additional responsibilities include maintaining inventory, processing guest payments, and communicating with relevant departments to resolve issues.

Schedule Services:

  • Schedule services for individuals and large groups using spa/salon reservations software system.
  • Call guests to confirm scheduled services.
  • Answer questions about available services.

Guest Service:

  • Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
  • Promote and sell spa/salon services.

Inventory Management:

  • Stock and maintain retail sales items.
  • Promote the sale of retail items and additional spa services.

Financial Transactions:

  • Process guest payments for spa/salon services and obtain payment authorization as needed.
  • Accept and log cash tips for employees.

Communication:

  • Communicate housekeeping, engineering, and maintenance needs to the relevant departments.

Additional Responsibilities:

  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures.
  • Maintain confidentiality of proprietary information.
  • Protect company assets.

Preferred Qualifications:

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: Less than 1-year related work experience.
  • Supervisory Experience: No supervisory experience.

Estimated Salary: $21.22 per hour, plus benefits including health care, flexible spending accounts, 401(k) plan, paid time off, life insurance, disability coverage, and other life and work wellness benefits.



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